small business

S2.E5: Handling Bad Client Experience

S2.E5: Handling Bad Client Experience

We’ve all been there … or maybe it’s just me. Either way I wanted to take this episode and do something a little different. Instead of chatting about how the ideal client experience plays out. I wanted to chat about what happens when it goes south. How I’ve chosen to handle situations, how I might handle things in the future I’ve yet to come across.

S2.E3: Four Ways To Enhance The Working Experience

S2.E3: Four Ways To Enhance The Working Experience

In episode three we dive into how we can ensure our needs are met in during the bulk of our clients experience. This means asking for what you need to do your job and anticipating what your client needs.

S2.E2: Five Ways To Enhance The Client Onboarding Experience

S2.E2: Five Ways To Enhance The Client Onboarding Experience

In episode two we are chatting about the onboarding process. This is how we go from inquiry to a booked client. I dive into 5 simple steps to make this onboarding of clients EASY, automated and clear to your clients.